Mobile KD Terms & Conditions

Welcome to Mobile KD! These Terms & Conditions ("Terms") govern your access to and use of the App and related services provided by KEYDIY HK TECH LIMITED.

1. Company Information

Company Name: KEYDIY HK TECH LIMITED

Registered Address: UNIT NO.532B ON 5/F STAR HOUSE NO.3 SALISBURY ROAD TSIM SHA TSUI KL

2. Acceptance of Terms

By accessing or using the App, you agree to be bound by these Terms. If you do not agree, please discontinue use of the App.

3. Services and Payments

The App provides digital services and/or virtual content. Users may recharge their accounts or purchase virtual credits using supported payment methods, including Visa credit or debit cards. Payments are processed by third-party payment service providers. We do not store your full payment card information.

4. User Responsibilities

You agree to use the App in compliance with all applicable laws and regulations and not to engage in any unlawful or unauthorized activities.

5. Limitation of Liability

To the maximum extent permitted by law, KEYDIY HK TECH LIMITED shall not be liable for any indirect, incidental, or consequential damages arising from your use of the App.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.

7. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the App constitutes acceptance of the revised Terms.

Thank you for using Mobile KD. This Refund Policy applies to all in-app purchases, including virtual credits or recharge services purchased via Visa cards or other supported payment methods.

Refund Policy

1. Digital Products

All purchases made within the App are digital and virtual services. Once the recharge is successfully completed and virtual credits are added to your account, the purchase is considered delivered.

2. No Refund After Delivery

Except where required by applicable law, all purchases are non-refundable once the virtual credits have been delivered or used.

3. Duplicate or Failed Transactions

If you are charged more than once for the same transaction, or if payment is completed but the recharge fails, please contact us at marty@keydiy.com. We will review the issue and process a refund if applicable.

4. Unauthorized Transactions

If you believe a transaction was made without your authorization, please notify us immediately. Refund requests for unauthorized transactions will be reviewed on a case-by-case basis.

5. Payment Provider Policies

Refund processing may be subject to the policies and timelines of third-party payment providers, including Visa and payment processors.